Refund policy

Return and Refund Policy

Effective date: August 18, 2026

Lost In Time Industries LLC offers returns within 30 days of delivery. To be eligible, you must request a return within 30 calendar days after your order is marked as delivered.

Return Eligibility

To qualify for a return:

- The item must be unused, unmodified, and in substantially the same condition in which it was received.

- All original components, hardware, instructions, and packaging must be included when reasonably possible.

- Proof of purchase or an order number must be provided.

- The return must be requested within 30 days of delivery.

Items that show signs of installation, misuse, modification, damage caused after delivery, or excessive wear may not qualify for a refund.

Requesting a Return

Before sending an item back, contact us at Joseph@lit-industries.com with:

- Your name and order number

- The item you wish to return

- The reason for the return

- Photographs if the item is damaged, defective, or incorrect

Returns sent without first contacting us may not be accepted. If your return is approved, we will provide instructions and the return address.

Return Shipping

Customers are responsible for all return shipping costs. Lost In Time Industries LLC does not provide prepaid return labels for standard returns, compatibility mistakes, accidental orders, or changes of mind.

Original shipping charges are nonrefundable.

We recommend using a trackable shipping service and retaining your shipping receipt. We are not responsible for return packages that are lost, damaged, or not delivered to us.

If we shipped an incorrect item or confirm that an item arrived defective or damaged, we will work with you on an appropriate resolution and may provide a prepaid return label when a return is required.

Product Compatibility

Customers are responsible for verifying the complete brand and model number of their equipment before ordering.

An item ordered for an incompatible or incorrect model may be returned if it otherwise meets this policy. However, the customer is responsible for return shipping, and the original shipping charge will not be refunded.

Damaged, Defective, or Incorrect Items

Please inspect your order promptly after delivery. If your order arrives damaged, defective, or incorrect, contact us as soon as possible with your order number and clear photographs of the item and packaging.

We will evaluate the issue and determine whether a replacement, refund, repair, or other resolution is appropriate.

Minor layer lines, surface texture, shade differences, or other normal characteristics of additive manufacturing are not necessarily considered defects.

Nonreturnable Items

The following items cannot be returned unless they arrive damaged, defective, or materially different from the approved order:

- Custom-made or personalized products

- Products manufactured according to customer-provided measurements or specifications

- Products modified at the customer’s request

- Items that have been altered, repaired, or damaged after delivery

- Gift cards

- Clearance or final-sale items when identified as such before purchase

Please contact us before ordering if you have questions about whether an item is returnable.

Exchanges

The fastest way to obtain a different item is to request a return for the original item and place a separate order for the correct product.

Customers are responsible for return shipping and any price difference associated with an exchange unless the original item was incorrect, damaged, or defective due to our error.

Refunds

We will inspect your return after it is received. If approved, the refund will be issued to the original payment method.

Original shipping charges and return shipping costs are not refundable unless required by law or the return resulted from an error by Lost In Time Industries LLC.

Please allow up to 10 business days after approval for the refund to appear. Your bank or credit-card provider may require additional processing time.

If more than 15 business days have passed since your refund was approved, contact us at Joseph@lit-industries.com.

Cancellations

Contact us as soon as possible if you need to cancel an order. We cannot guarantee cancellation after production has started or after the order has shipped.

Custom or personalized orders may not be canceled once design or production work has begun.

Contact Information

Questions about returns or refunds may be sent to:

Lost In Time Industries LLC

Website: https://litindustries.shop

Email: Joseph@lit-industries.com

Location: Hessmer, Louisiana 71341